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frequently asked questions

get in touch with us via instagram - @mugen.objects

please allow us a day to respond to you enquiry

mugen is primarily an online and pop-up space.

we currently do not have a physical store, but we host occasional showcases and events.

please follow our instagram for updates!

yes, we provide free local shipping within Singapore for all orders above SGD$100.

For international orders, please email us and we’ll be happy to advise on options.

please drop us a message within 48 hours with clear photos of the box and item. We’ll assist from there.

Because our pieces are handmade and often one-of-a-kind, replacements may not be identical - we appreciate your understanding.

all works at Mugen are handmade by independent artisans. Clay, glaze, thickness, firing temperature, and kiln placement naturally create variation - even within the same “colour.”

These small shifts are part of the craft and are not considered defects. Each piece is unique in its own way.